Empowering Frontline Voices, Driving Real Change.
Hi, I’m Kristi Goins, founder of InnerShift Consulting.
I empower frontline employees to drive meaningful workplace change.
Many employees, from warehouses to manufacturing, are rarely informed first about new corporate initiatives and are often excluded from key decisions, even though they may be most affected. Communication channels are typically designed for desk-based staff and rarely reach those on the floor or in the field. Annual engagement surveys are lengthy, difficult to access, and inconvenient, leading many workers to skip them.
This often results in leaders receiving feedback from only a small group while many employees go unheard. Without frontline input, organizations face increased turnover, lower morale, unsuccessful initiatives, and a disconnected workforce.
This is more than a communication issue; it is a business risk. When employees feel unheard, they disengage and eventually leave, resulting in the loss of essential talent.
I help organizations realize business value by uncovering insights from the voices and needs of their dispersed, deskless workforce. My specialized approach provides actionable, workforce-specific insights that support retention, improve outcomes, and drive effective change.
I provide workforce listening programs, frontline communication audits, and change communication strategies that address the challenges of non-desk environments. Drawing on my cross-industry experience in hospitality, biotech, software, and food distribution, I tailor people-focused solutions to each client's needs.
My work spans technology rollouts (CRM, HRIS, procurement, mobile-first intranets), organizational change (M&A, IPO readiness, restructuring), and HR projects (benefit transitions, onboarding redesigns, ESPP/RSU launches).
Across industries and initiatives, I involve employees in shaping change. I simplify communication, create accessible feedback channels, and ensure clarity at every stage of transformation.
I hold a SHRM-CP certification and a B.A. in Anthropology from UCLA. I combine cultural insight with data-driven strategy to deliver measurable results. Employees feel valued, and organizations see higher retention, stronger alignment, and improved outcomes.
If you're ready to empower your frontline and realize measurable improvements, contact me today to start your organization's transformation.
Services
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Workforce Listening Sessions & Insights
About:
Workforce Listening Sessions & Insights connect your organization directly with employees who keep operations running, including those on the floor, in the field, and on the front lines.
Through confidential, structured sessions tailored for deskless teams, I gather candid feedback and identify actionable opportunities that leaders often miss.
These insights support better decisions, improve communication, increase retention, and help build a culture where frontline employees feel valued and heard.
Pricing:
Sessions start at $2,000, which includes planning, facilitation, analysis, and a detailed report with recommendations. Travel costs are billed separately.
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Frontline Communications Check & Recommendations
About:
Reach your frontline and deskless teams directly with internal communications that matter most to them.
I identify where communication breaks down and reveal why key information misses its mark by examining your systems, channels, and timing from a frontline perspective. This approach uncovers gaps that corporate-centered strategies often overlook.
Receive practical, actionable recommendations designed for non-desk environments. These insights let you streamline communication, drive adoption of key initiatives, and help every employee feel informed and connected.
Pricing:
Get a comprehensive Frontline Communications Check and Recommendations for $2,500. The 30-day service covers up to 25 hours of expert guidance to improve your communication.
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Change Communications Support
About:
I provide change communications support tailored for frontline and deskless teams. Whether you are implementing new technology, updating processes, or managing organizational change, I serve as an extension of your team. My focus is on delivering clear, consistent, and accessible messaging to keep frontline teams informed and maintain project momentum.
Pricing:
Pricing begins at $5,000 per month for change communications support for frontline and deskless teams. Final rates are determined by project scope, requirements, and duration. I will collaborate with you to develop a solution that meets your needs.
Client Testimonials
“I had the privilege of working with Kristi during my time in Business Operations within a Corporate Real Estate function of a Biotech company, and her contributions were exceptional. Kristi provided critical support in editorial governance for our communications team, ensuring that site-wide communications to end users were clear, accurate, and timely—especially when facilities impacts were involved. In addition, Kristi played a key role in developing and maintaining our internal SharePoint site, which became a reliable and user-friendly resource for our team. Her approach was consistently organized and professional, and she delivered every project with a high level of quality and attention to detail. Kristi’s ability to manage complex tasks while maintaining clarity and precision made her an invaluable partner. I would highly recommend her for any role requiring strong communication, organizational skills, and a commitment to excellence.”
— Capital Planning and Strategy Lead for Global Workplace Experience at Fortune 100 Company
Contact Me
Empowering Frontline Voices, Driving Real Change.